Find answers to common questions about the SafeTracks Private Rental Program, the application and approval process, court-ordered monitoring, GPS monitoring features, program fees and the PrimeMobile-R4 Pendant.SafeTracks provides general program information only and does not provide legal advice or guarantee that a proposed release or monitoring arrangement will be approved by the court.
Private GPS electronic monitoring uses a securely fitted ankle monitor to provide location information and device alerts throughout an approved monitoring period.
Depending on the court order or release conditions, monitoring may include residence schedules, curfews, inclusion or exclusion zones, GPS location history, tamper alerts and device-status alerts. SafeTracks operates the monitoring arrangement according to the requirements established for the file.
Yes. SafeTracks may accept youth into the Private Rental Program, subject to application review, program approval and the applicable court or release requirements.
Additional information, consent or involvement from a parent, guardian, legal representative or responsible supporting party may be required depending on the circumstances of the file.
Yes. Legal counsel may contact SafeTracks before an intake is submitted to discuss the application process, timing, monitoring capabilities and the information required to prepare a proposed monitoring arrangement.
SafeTracks can provide general program information but does not provide legal advice or guarantee that electronic monitoring will be accepted by the court.
No. The SafeTracks Private Rental Program is a professionally managed electronic-monitoring service, not a consumer GPS-device rental.
Every application is reviewed before approval. If the arrangement proceeds, SafeTracks coordinates installation and activation, configures the monitoring requirements, reviews relevant alerts and maintains established documentation and response procedures throughout the monitoring period.
The process begins by completing the Online Private Rental Intake Form. There is no charge to submit the form.
SafeTracks reviews the participant information, proposed residence, cellular coverage, legal circumstances, monitoring requirements and installation details to determine whether a reliable monitoring arrangement can be established.
Once the application is approved, SafeTracks issues an invoice for the $250.00 engagement fee.
After the engagement fee is paid, the applicant receives the completed intake package, cellular coverage confirmation and Private Rental Program documentation needed to continue with the proposed release process.
If the court approves the release and monitoring arrangement, SafeTracks coordinates installation and activation of the ankle monitor.
No. Submitting an intake does not automatically qualify a participant for the SafeTracks Private Rental Program.
Every application is reviewed individually. SafeTracks may approve or decline an application based on cellular coverage, the proposed residence, monitoring requirements, installation considerations and whether the requested arrangement can be responsibly and reliably supported.
Yes. SafeTracks reviews the proposed residence as part of the application process.
The residence must be suitable for the proposed monitoring arrangement, and SafeTracks must be able to confirm adequate cellular coverage in the area. Other practical or monitoring-related considerations may also affect whether the application can be approved.
The application should be submitted as early as possible, preferably before the bail or release hearing.
Starting early gives SafeTracks time to review the application, assess the proposed residence and cellular coverage, prepare the required program documents and plan for installation if the release and monitoring arrangement are approved.
The intake may be completed by the participant, a family member, legal counsel, a proposed co-signer or another person assisting with the proposed release arrangement.
The person completing the form must provide accurate and complete information and may be contacted by SafeTracks if clarification or additional documentation is required.
No. SafeTracks approval confirms only that the participant has been accepted into the Private Rental Program and that SafeTracks is prepared to provide the proposed monitoring service.
The decision to grant bail, release the participant or approve electronic monitoring remains entirely with the judge, court or other authorized release authority.
Depending on the court order or approved release conditions, SafeTracks may monitor residence schedules, curfews, inclusion zones, exclusion zones, GPS location information, tamper events and device-status alerts.
The monitoring arrangement is configured according to the requirements established for the individual file.
No. GPS monitoring cannot control a participant’s behaviour or guarantee compliance with every release condition.
However, SafeTracks uses accurate GPS technology, established monitoring procedures and consistent alert-response protocols to provide a high level of accountability throughout the monitoring period. Location events, device alerts, tamper events and potential violations are reviewed, documented and handled according to the court order, approved release conditions and the procedures established for the file.
SafeTracks does not ignore, minimize or selectively overlook monitoring events. The integrity of the monitoring program, public safety and participant accountability remain central to how each file is managed.
Installation is coordinated after the court or release authority approves the release and monitoring arrangement.
Depending on the circumstances, installation may take place before release, at an approved release location or through another arrangement accepted by SafeTracks and the relevant release authority.
SafeTracks must receive a copy of the signed court order, release order or other authorized release document before the monitoring arrangement can be finalized.
The document allows SafeTracks to confirm the approved conditions and configure the monitoring requirements for the file. Additional documentation may be requested when necessary.
SafeTracks reviews alerts according to the court order, approved release conditions and the monitoring procedures established for the file.
Depending on the nature of the alert, SafeTracks may review available information, contact the participant or designated parties, document the event and follow the applicable notification or escalation procedure.
No. Not every device alert represents a confirmed violation or requires police involvement.
The appropriate response depends on the type of alert, the available information, the court order, the approved release conditions and the notification procedures established for the file. SafeTracks follows the applicable response and escalation process for each event.
SafeTracks coordinates removal of the ankle monitor when the monitoring period has ended or when removal has been properly authorized.
The participant must continue following all release conditions until the court, release authority or other authorized party confirms that monitoring may end. The device must not be removed, altered or interfered with by the participant or any unauthorized person.
There is no charge to submit the Online Private Rental Intake Form.
If the application is approved by SafeTracks, a $250.00 engagement fee is required before the completed intake package, cellular coverage confirmation and Private Rental Program documentation are issued.
Additional program fees may include installation, monthly monitoring, removal, travel and any approved optional services. The applicable fees are explained before the monitoring arrangement proceeds.
The PrimeMobile-R4 is a compact, wearable personal safety device designed to help you stay connected wherever you go. It includes GPS location tracking, two-way voice communication, and an SOS button that can connect you with family members, caregivers, or our Emergency Monitoring Centre, depending on your selected service plan.
Yes. Pressing and holding the SOS button will place a call to your chosen emergency contact or our Emergency Monitoring Centre, depending on your selected plan.
The device also provides two-way voice communication, allowing you to speak directly with the person responding to the call.
Yes. The PrimeMobile-R4 can be purchased online through our website. During checkout, you can choose between Family Monitoring and Emergency Monitoring based on your needs.
The PrimeMobile-R4 is water-resistant but not waterproof and has an IPX7 rating. To help prevent damage, avoid unnecessary exposure to water and do not wear the device while showering, bathing, or swimming.
Unlike a mobile phone, the PrimeMobile-R4 can transmit your location to emergency services along with the personal information programmed into the device. This can help provide emergency services with important information and support a more streamlined and efficient response.
Depending on usage, the battery can last approximately 24 to 48 hours.
Battery life can be influenced by several factors, including cellular network coverage, GPS availability, and your daily movements.
The PrimeMobile-R4’s location accuracy generally ranges from approximately 5 to 20 metres.
No. The PrimeMobile-R4 has its own cellular connection and does not need to be paired with a cell phone.
Yes. An active monthly subscription is required for the device’s calling, location tracking, and monitoring
features to operate.
The PrimeMobile-R4 works throughout Canada wherever compatible cellular coverage is available. Service may be limited in areas with weak cellular reception or no compatible cellular coverage.
Depending on how the account is set up, authorized family members can view the PrimeMobile-R4’s location through the online portal.
Stay on the line and let the person responding know that you are safe and that the SOS button was pressed accidentally.
If you are connected to the Emergency Monitoring Centre, you may be asked to confirm your security password.
We recommend charging the PrimeMobile-R4 for approximately one hour each day. Regular daily charging
helps ensure the device is ready when it is needed.
Please contact SafeTracks as soon as possible. We can review the available replacement options and assist with transferring your service to another device.
Yes. The PrimeMobile-R4 includes a 12-month manufacturer’s warranty. An extended warranty option may also be available at the time of purchase.
The ankle monitor relies on cellular communication to transmit device information and location data.
SafeTracks reviews coverage in and around the proposed residence or required monitoring area to determine whether the device can communicate reliably. Inadequate cellular coverage may prevent approval into the Private Rental Program.
Private GPS electronic monitoring uses a securely fitted ankle monitor to provide location information and device alerts throughout an approved monitoring period.
Depending on the court order or release conditions, monitoring may include residence schedules, curfews, inclusion or exclusion zones, GPS location history, tamper alerts and device-status alerts. SafeTracks operates the monitoring arrangement according to the requirements established for the file.
Yes. SafeTracks may accept youth into the Private Rental Program, subject to application review, program approval and the applicable court or release requirements.
Additional information, consent or involvement from a parent, guardian, legal representative or responsible supporting party may be required depending on the circumstances of the file.
Yes. Legal counsel may contact SafeTracks before an intake is submitted to discuss the application process, timing, monitoring capabilities and the information required to prepare a proposed monitoring arrangement.
SafeTracks can provide general program information but does not provide legal advice or guarantee that electronic monitoring will be accepted by the court.
No. The SafeTracks Private Rental Program is a professionally managed electronic-monitoring service, not a consumer GPS-device rental.
Every application is reviewed before approval. If the arrangement proceeds, SafeTracks coordinates installation and activation, configures the monitoring requirements, reviews relevant alerts and maintains established documentation and response procedures throughout the monitoring period.
The process begins by completing the Online Private Rental Intake Form. There is no charge to submit the form.
SafeTracks reviews the participant information, proposed residence, cellular coverage, legal circumstances, monitoring requirements and installation details to determine whether a reliable monitoring arrangement can be established.
Once the application is approved, SafeTracks issues an invoice for the $250.00 engagement fee.
After the engagement fee is paid, the applicant receives the completed intake package, cellular coverage confirmation and Private Rental Program documentation needed to continue with the proposed release process.
If the court approves the release and monitoring arrangement, SafeTracks coordinates installation and activation of the ankle monitor.
No. Submitting an intake does not automatically qualify a participant for the SafeTracks Private Rental Program.
Every application is reviewed individually. SafeTracks may approve or decline an application based on cellular coverage, the proposed residence, monitoring requirements, installation considerations and whether the requested arrangement can be responsibly and reliably supported.
Yes. SafeTracks reviews the proposed residence as part of the application process.
The residence must be suitable for the proposed monitoring arrangement, and SafeTracks must be able to confirm adequate cellular coverage in the area. Other practical or monitoring-related considerations may also affect whether the application can be approved.
The application should be submitted as early as possible, preferably before the bail or release hearing.
Starting early gives SafeTracks time to review the application, assess the proposed residence and cellular coverage, prepare the required program documents and plan for installation if the release and monitoring arrangement are approved.
The intake may be completed by the participant, a family member, legal counsel, a proposed co-signer or another person assisting with the proposed release arrangement.
The person completing the form must provide accurate and complete information and may be contacted by SafeTracks if clarification or additional documentation is required.
No. SafeTracks approval confirms only that the participant has been accepted into the Private Rental Program and that SafeTracks is prepared to provide the proposed monitoring service.
The decision to grant bail, release the participant or approve electronic monitoring remains entirely with the judge, court or other authorized release authority.
Depending on the court order or approved release conditions, SafeTracks may monitor residence schedules, curfews, inclusion zones, exclusion zones, GPS location information, tamper events and device-status alerts.
The monitoring arrangement is configured according to the requirements established for the individual file.
No. GPS monitoring cannot control a participant’s behaviour or guarantee compliance with every release condition.
However, SafeTracks uses accurate GPS technology, established monitoring procedures and consistent alert-response protocols to provide a high level of accountability throughout the monitoring period. Location events, device alerts, tamper events and potential violations are reviewed, documented and handled according to the court order, approved release conditions and the procedures established for the file.
SafeTracks does not ignore, minimize or selectively overlook monitoring events. The integrity of the monitoring program, public safety and participant accountability remain central to how each file is managed.
Installation is coordinated after the court or release authority approves the release and monitoring arrangement.
Depending on the circumstances, installation may take place before release, at an approved release location or through another arrangement accepted by SafeTracks and the relevant release authority.
SafeTracks must receive a copy of the signed court order, release order or other authorized release document before the monitoring arrangement can be finalized.
The document allows SafeTracks to confirm the approved conditions and configure the monitoring requirements for the file. Additional documentation may be requested when necessary.
SafeTracks reviews alerts according to the court order, approved release conditions and the monitoring procedures established for the file.
Depending on the nature of the alert, SafeTracks may review available information, contact the participant or designated parties, document the event and follow the applicable notification or escalation procedure.
No. Not every device alert represents a confirmed violation or requires police involvement.
The appropriate response depends on the type of alert, the available information, the court order, the approved release conditions and the notification procedures established for the file. SafeTracks follows the applicable response and escalation process for each event.
SafeTracks coordinates removal of the ankle monitor when the monitoring period has ended or when removal has been properly authorized.
The participant must continue following all release conditions until the court, release authority or other authorized party confirms that monitoring may end. The device must not be removed, altered or interfered with by the participant or any unauthorized person.
There is no charge to submit the Online Private Rental Intake Form.
If the application is approved by SafeTracks, a $250.00 engagement fee is required before the completed intake package, cellular coverage confirmation and Private Rental Program documentation are issued.
Additional program fees may include installation, monthly monitoring, removal, travel and any approved optional services. The applicable fees are explained before the monitoring arrangement proceeds.
The PrimeMobile-R4 is a compact, wearable personal safety device designed to help you stay connected wherever you go. It includes GPS location tracking, two-way voice communication, and an SOS button that can connect you with family members, caregivers, or our Emergency Monitoring Centre, depending on your selected service plan.
Yes. Pressing and holding the SOS button will place a call to your chosen emergency contact or our Emergency Monitoring Centre, depending on your selected plan.
The device also provides two-way voice communication, allowing you to speak directly with the person responding to the call.
Yes. The PrimeMobile-R4 can be purchased online through our website. During checkout, you can choose between Family Monitoring and Emergency Monitoring based on your needs.
The PrimeMobile-R4 is water-resistant but not waterproof and has an IPX7 rating. To help prevent damage, avoid unnecessary exposure to water and do not wear the device while showering, bathing, or swimming.
Unlike a mobile phone, the PrimeMobile-R4 can transmit your location to emergency services along with the personal information programmed into the device. This can help provide emergency services with important information and support a more streamlined and efficient response.
Depending on usage, the battery can last approximately 24 to 48 hours.
Battery life can be influenced by several factors, including cellular network coverage, GPS availability, and your daily movements.
The PrimeMobile-R4’s location accuracy generally ranges from approximately 5 to 20 metres.
No. The PrimeMobile-R4 has its own cellular connection and does not need to be paired with a cell phone.
Yes. An active monthly subscription is required for the device’s calling, location tracking, and monitoring
features to operate.
The PrimeMobile-R4 works throughout Canada wherever compatible cellular coverage is available. Service may be limited in areas with weak cellular reception or no compatible cellular coverage.
Depending on how the account is set up, authorized family members can view the PrimeMobile-R4’s location through the online portal.
Stay on the line and let the person responding know that you are safe and that the SOS button was pressed accidentally.
If you are connected to the Emergency Monitoring Centre, you may be asked to confirm your security password.
We recommend charging the PrimeMobile-R4 for approximately one hour each day. Regular daily charging
helps ensure the device is ready when it is needed.
Please contact SafeTracks as soon as possible. We can review the available replacement options and assist with transferring your service to another device.
Yes. The PrimeMobile-R4 includes a 12-month manufacturer’s warranty. An extended warranty option may also be available at the time of purchase.
The ankle monitor relies on cellular communication to transmit device information and location data.
SafeTracks reviews coverage in and around the proposed residence or required monitoring area to determine whether the device can communicate reliably. Inadequate cellular coverage may prevent approval into the Private Rental Program.
The PrimeMobile-R4 Pendant is not a replacement for emergency services. If someone is in immediate danger, call 911. The pendant is designed to support personal safety and awareness. It does not guarantee safety or prevent harm. GPS accuracy and performance may vary based on location, environment, cellular coverage, and usage. Service plan and activation may be required.
Whether you have questions about Private GPS Electronic Monitoring, the PrimeMobile-R4 Pendant, or a general inquiry, our team is ready to assist. Reach us by email or phone using the options below, or send us a message.
